You can challenge your Council Tax band with the Valuation Office, and appeal to the Valuation Tribunal if you had a legal right to challenge. A bill dispute is different: you write to your council first, and you can appeal to the Valuation Tribunal if you disagree with its decision.
Key points
✓A band challenge goes to the Valuation Office, as either a challenge with a legal right to make it or a band review. A bill dispute goes to your own council first.
✓You can only appeal a band decision to the Valuation Tribunal if you had a legal right to challenge.
✓It is free to appeal, but you pay your own costs, and you normally need to appeal within 3 months of the decision in England or 4 months in Wales.
✓For a band review you need addresses for up to 5 similar properties in a lower band than yours.
✓In Scotland the challenge goes to a local assessor, and Northern Ireland uses domestic rates with a valuation review.
The difference: challenging a band vs. disputing a bill
GOV.UK says you can challenge your Council Tax band if you have a legal right to challenge, known as making a proposal, or if you think it is wrong and you do not have a legal right to challenge, known as a band review.
Band challenge: for properties in England and Wales you submit your challenge to the Valuation Office
Bill dispute: tell your council if your home should not be charged Council Tax, the bills are being sent to the wrong person, the amount is wrong, or it has not reduced the bill even though you think you should get a discount or exemption
Appeal to the Valuation Tribunal: for a band decision, only if you had a legal right to challenge
Appeal to the Valuation Tribunal: for a bill, if you disagree with the council's decision or do not hear back within 2 months
Not a ground for appeal:
✗No: You cannot appeal just because you think your Council Tax bill is too expensive.
You must continue paying Council Tax while your challenge is being reviewed. It is always free to challenge your Council Tax band with the Valuation Office, although you may choose to appoint an agent to carry out the work on your behalf.
Grounds for challenging your council tax band
You have a legal right to challenge your Council Tax band, known as making a proposal, if you think your band is wrong and you have been paying Council Tax on your property for less than 6 months, or the Valuation Office has changed your band in the last 6 months.
✓Yes: A change that affects the property: your property has changed, for example it has been split into multiple properties or merged into one
✓Yes: A change of use: for example, part of your property is now used for business
✓Yes: A physical change to your local area: for example, a new supermarket or main road has been built
✓Yes: Removal from the Council Tax list: if the property has been demolished, is derelict or in a state of serious disrepair with a number of serious structural problems, is undergoing major renovation work affecting all or most of it, or is now being used as a business
If you have been paying Council Tax for more than 6 months and there have not been any changes to the property recently but you think the band is wrong, you can ask for a band review, and you need to provide evidence of why you think your property is in the wrong band. You can only appeal the decision if you had a legal right to challenge.
Not enough to have a property removed from the list:
✗No: You cannot have a property removed just because it is in poor repair
Who sets council tax bands in England?
Our council tax bands guide explains how bands work and how to check yours. The Valuation Tribunal for England says the Valuation Office sets your council tax band and decides if your property should be shown in the valuation list at all. GOV.UK says Council Tax bands are based on how much a property was worth on 1 April 1991 for England and 1 April 2003 for Wales.
The Valuation Office assesses properties to ensure they are in the correct Council Tax band
It assesses some automatically, for example when a property has been made smaller or is newly built
It also assesses properties when asked to do so, such as during a Council Tax appeal or band review
You can check your Council Tax band in England or Wales on GOV.UK
If it cannot get enough information to band a property it will arrange a visit, usually getting what it needs from outside, and photographs of the inside will not be taken without your permission
The Check, Challenge, Appeal process
1
Check: review your banding details
You can check your Council Tax band in England or Wales on GOV.UK, and in Scotland on the Scottish Assessors Association website. For a band review you will need addresses for up to 5 similar properties in a lower band than yours.
2
Challenge: formally contact the Valuation Office
For properties in England and Wales you use the online service to make a challenge, whether or not you have a legal right to make one. The Valuation Office will confirm it has your challenge, usually within a few days but sometimes taking up to 28 days, and will then review it and make a decision, which can take up to 4 months where you have a legal right to make a challenge and up to 12 months for a band review. When the review is finished the Valuation Office will change your band and let your council know, in which case your council will revise your bill and pay any refund that is due, remove your property from the list, add your property to the list with a new band, or tell you why your band cannot be changed.
3
Appeal: take your case to the Valuation Tribunal
You can only appeal the decision if you had a legal right to challenge; in England you appeal to the Valuation Tribunal England and in Wales to the Valuation Tribunal Wales. The tribunals are independent of the Valuation Office, and it is free to appeal but you have to pay your own associated costs, such as travel to the venue or an agent if you choose to use one. The Valuation Tribunal for England says that before you appeal you must have made a request to the Valuation Office to change your band, that if your appeal is accepted you will be expected to attend a hearing to present your case, that the process currently takes about 9 months from submission to final decision, and that the Tribunal cannot award costs.
At the hearing the panel will ask you and the Valuation Office to present your cases, you will be able to ask questions and may be asked questions, and the Tribunal tries to make the hearing as informal as it can, although these are judicial proceedings. The hearing is usually attended by a panel of two, but sometimes a senior member sits alone, and a decision notice with reasons is sent within 1 month of the hearing. If you are unhappy with the decision you can make an appeal to the High Court, but only on a point of law.
Time limits for challenging a council tax band
New taxpayers: a person who becomes the taxpayer for a dwelling may make a proposal to alter the list, but not once six months has expired since the day they first became the taxpayer
GOV.UK says you have a legal right to challenge if you have been paying Council Tax on your property for less than 6 months or the Valuation Office has changed your band in the last 6 months
After more than 6 months with no recent change to the property, you can ask for a band review, which does not carry a right of appeal
The listing officer must decide a proposal within four months beginning on the date it was served
An appeal against the decision must be made within three months beginning on the date the decision notice was served, though a later appeal can be authorised where the delay arose from circumstances beyond your control
GOV.UK says you normally need to appeal within 3 months of getting the decision in England or 4 months in Wales, and you may be able to get the time limit extended in some circumstances
An alteration to correct an inaccuracy in a list as it was on the day it was compiled has effect from the day the list was compiled, except that where the band shown was lower than the one that should have been shown it has effect from the day the alteration is entered, and an alteration reflecting a material reduction in value has effect from the day the circumstances which caused the reduction arose
The risk: your band could go UP
After a proposal, the listing officer decides whether the whole of it, only part of it, or none of it is well-founded, and if only part or none is, the listing officer may reach an agreement with you on an alteration in terms partly or wholly different from your proposal, or decide whether or not to alter the list.
The Valuation Office assesses properties when asked to do so, such as during a Council Tax appeal or band review
If a property has increased in size since it was first assessed, it may move to a higher band when it is next sold
In Northern Ireland, an application for a valuation review may result in the valuation of your property increasing, decreasing or remaining the same
You must continue paying Council Tax while your challenge is being reviewed. Check the bands of similar properties on GOV.UK before you challenge.
What evidence to gather
Addresses for up to 5 similar properties in a lower band than yours, which should be the same as your property in type, size (number of bedrooms and total area), age, and style and design
The similar properties should be in the same street or estate if you live in a town or city, or in the same village or area if you live in the countryside
Sale prices of your property or similar properties, if the sales were between 1 April 1989 and 31 March 1993 for a property in England, or between 1 April 2001 and 31 March 2005 for a property in Wales
For sales evidence you need to give the addresses, the sale prices and the dates sold, and the closer the sale is to the valuation date the more likely the Valuation Office will be able to use it
For an appeal, normally the Valuation Office sends its evidence to you 6 weeks before the hearing, you must send your evidence to the Valuation Office 4 weeks before the hearing, and the Valuation Office sends both sets of evidence to the Tribunal 2 weeks before the hearing
Not strong evidence:
✗No: Average house price information from websites such as Nationwide House Price Index, Nethouseprices, Rightmove or Zoopla
Disputing a council tax bill (not a band challenge)
GOV.UK says to tell your council immediately if you think your home should not be charged Council Tax, the bills are being sent to the wrong person, the amount being charged is wrong, or the council has not reduced the bill even though you think you should be getting a discount or exemption.
1
Contact your council in writing
Write to your council saying why you think your bill is wrong; the council will decide that the bill is either wrong, and send you a new one, or right, and explain why, and it has 2 months to reply. If the council decides your bill is wrong, you must continue to pay the amounts in your original bill until the new bill arrives.
2
Appeal to the Valuation Tribunal
If you think the council's decision is wrong, or you do not hear back within 2 months, you can appeal to the Valuation Tribunal, which is independent of the Valuation Office and free but you have to pay your own costs. You must appeal within 2 months of the council telling you its decision, or 4 months of you first writing to the council if you have not had a response.
3
If the tribunal agrees with you
If the tribunal agrees with you, the council will update your bill and adjust your monthly payments, and you may be able to submit a late appeal if you cannot apply in time because of circumstances beyond your control.
The Valuation Tribunal for England says you can only appeal about your liability if your name appears on the Council Tax bill, and you can appeal if you disagree with the council's decision that your name should not be on the bill, that it has refused to reduce the amount you have to pay, or that it will not apply an exemption
If you think the council's decision on council tax reduction is wrong, you may be able to appeal
Not something the Tribunal can decide:
✗No: The fairness of the council's council tax reduction scheme: the Tribunal can only decide if the council has applied its scheme correctly in your case
Wales: Council Tax bands are based on how much a property was worth on 1 April 2003, and challenges go to the Valuation Office
Wales: you normally need to appeal within 4 months of getting the decision, to the Valuation Tribunal Wales
Scotland: you submit your challenge to an assessor based in your local Valuation Joint Board or council, and you can find a Scottish Assessor on the Scottish Assessors Association website
Northern Ireland: your domestic rate bill is based on the capital value of your home on 1 January 2005, and you can apply for a domestic valuation review if you believe the valuation is incorrect and it has been more than 28 days since the property was last valued
Northern Ireland: if it has been less than 28 days since the property was last valued you can appeal to the Commissioner of Valuation using an appeal form
How do I appeal a council tax band decision and what evidence do I need?
You can only appeal a band decision if you had a legal right to challenge, and in England you appeal to the Valuation Tribunal England. An appeal against the decision must be made within three months beginning on the date the decision notice was served. For a band review you need addresses for up to 5 similar properties in a lower band than yours, which should be the same as your property in type, size (number of bedrooms and total area), age, and style and design. For an appeal, normally you must send your evidence to the Valuation Office 4 weeks before the hearing.
Can my council tax band go up if I appeal?
After a proposal, the listing officer may reach an agreement with you on an alteration in terms partly or wholly different from your proposal, or decide whether or not to alter the list. GOV.UK says that if a property has increased in size since it was first assessed, it may move to a higher band when it is next sold. In Northern Ireland, an application for a valuation review may result in the valuation of your property increasing, decreasing or remaining the same.
Is there a cost to appeal my council tax band?
It is always free to challenge your Council Tax band with the Valuation Office, although you may choose to appoint an agent to carry out the work on your behalf. It is free to appeal, but you have to pay your own associated costs, such as travel to the venue or an agent if you choose to use one. The Valuation Tribunal for England says the Tribunal cannot award costs.
What happens at a Valuation Tribunal hearing?
The Valuation Tribunal for England says the panel will ask you and the Valuation Office to present your cases, you will be able to ask questions and may be asked questions, and it tries to make the hearing as informal as it can. The hearing is usually attended by a panel of two, but sometimes a senior member sits alone, and a decision notice with reasons is sent within 1 month of the hearing.
My council tax bill looks wrong, should I contact the VOA or my council?
GOV.UK says to tell your council immediately if you think your home should not be charged Council Tax, the bills are being sent to the wrong person, the amount being charged is wrong, or the council has not reduced the bill even though you think you should be getting a discount or exemption. Write to your council saying why you think your bill is wrong; it has 2 months to reply.
Know Your Rights UK. "Appealing a Council Tax Band Decision: Evidence to Provide." Know Your Rights UK, https://www.knowyourrightsuk.com/council/council-tax-appeals