Privacy & Cookies

We use Google Analytics 4 to understand which guides are most useful so we can improve the site, and the Meta Pixel to measure visits that come from our posts on Facebook. Both are only switched on after you accept them. On pages with adverts you make that choice in the consent message run by Mediavine (see Advertising below), and elsewhere in our own consent banner; the choice is remembered across the site. Until then, Google Consent Mode keeps analytics storage disabled and the Meta Pixel does not load. We have enabled IP anonymisation in Google Analytics.

You can change your choice at any time by clearing this site's data in your browser. We never sell your data.

To keep the site free, our guides, topic pages and homepage show adverts through Journey by Mediavine (Mediavine, Inc.), which manages the ad space for us. Mediavine and its advertising partners use cookies and similar technologies to show adverts, to measure them and to limit how often you see the same one.

Visitors in the UK and Europe are asked for their choices in a consent message run by Mediavine. Advertising cookies that need your consent are only used after you give it, and if you do not, you may still see adverts that are not personalised. You can change your choices at any time from that consent message. How Mediavine handles data is explained in its legal and privacy centre.

There are no adverts on the donate page, which does not load any advertising code.

Until 6 October 2026 the site offered a free Claim Workspace, a place to keep track of your own case, with a free account that you signed in to with a link sent to your email address. Until 16 September 2026 it also offered a letter writer and AI features (a chat, letter scanning, practice hearings and drafted documents), and some letters and documents were paid for. The AI features used Anthropic's Claude, with Google's Gemini as a backup. All of this has been withdrawn: nobody can sign in, nothing is sent to either provider, and nothing is sold.

On 7 October 2026 we deleted everything that was stored for those accounts: the accounts themselves and the email addresses on them, every case, note, calendar entry, saved document, conversation and scanned letter, and every anonymous copy of a letter writer conversation. If you had an account, there is nothing left for us to delete or send you. If you have a question, email contact@knowyourrightsuk.com.

If you are unhappy with how we have handled your data you can complain to the Information Commission, the UK regulator, which took over from the Information Commissioner's Office (the ICO) on 30 September 2026. We would rather you told us first so we can put it right, but you do not have to, and going to the Commission costs nothing.

UK GDPR requires us to have a lawful basis for each thing we do with your data:

• Consent for analytics cookies, the Meta Pixel and advertising cookies. You can withdraw it at any time.
• Performing a contract for anything you bought from us before 16 September 2026, including handling a refund.
• Legitimate interests for keeping the site secure and working.
• Legal obligation for the payment records HMRC requires us to keep.

Some of the companies that process data for us are based outside the UK, mainly in the United States: Vercel for hosting the site, Stripe for donations and past purchases, Google for analytics, Meta for the Meta Pixel, and Mediavine and its advertising partners for the adverts on our guides.

Where data leaves the UK it is transferred under the safeguards UK data protection law allows, which in practice means the UK International Data Transfer Addendum in each provider's terms.