Know Your Rights UK
Consumer Rights

Consumer Rights, Get What You Paid For

The Consumer Rights Act 2015 gives you strong protections when buying goods and services. Retailers and businesses cannot override these rights with their own policies. If something is faulty, not as described, or doesn't do what it should, you have options.

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Faulty Goods
Your rights under the Consumer Rights Act 2015, repairs, replacements, refunds and timeframes.
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Refunds & Returns
When you're entitled to a full refund, retailer return policies vs your legal rights, chargebacks.
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Section 75 Claims
Credit card joint liability, claim from your card company when a seller goes bust or refuses to help.
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Online Shopping
14-day cancellation right, delivery problems, not as described goods, and scam purchases.
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Package Holidays
Rights when holidays are cancelled, changed significantly, or don't match the description.
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Small Claims Court
How to take a business to court for up to ÂŖ10,000, the process, costs, and enforcement.
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Chargeback
How to recover money through your bank, debit and credit card disputes, time limits, and how to claim.
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Subscription Traps
How to cancel unwanted subscriptions, stop recurring payments, and get your money back.

Problem with a purchase?

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