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Consumer Rights

Consumer Rights — Get What You Paid For

The Consumer Rights Act 2015 gives you strong protections when buying goods and services. Retailers and businesses cannot override these rights with their own policies. If something is faulty, not as described, or doesn't do what it should — you have options.

Get consumer advice
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Faulty Goods
Your rights under the Consumer Rights Act 2015 — repairs, replacements, refunds and timeframes.
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Refunds & Returns
When you're entitled to a full refund, retailer return policies vs your legal rights, chargebacks.
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Online Shopping
14-day cancellation right, delivery problems, not as described goods, and scam purchases.
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Package Holidays
Rights when holidays are cancelled, changed significantly, or don't match the description.

Problem with a purchase?

Ash can help you work out exactly what you're entitled to and draft a formal letter to the retailer or business.

Talk to Ash — it's free