Contact Us
We're a free online service, so we don't have a phone line or a walk-in office, but we read every message. Here's the best way to reach us depending on what you need.
Get guidance on your situation
Our guides cover most situations. We can't give advice about individual cases by email.
General enquiries, feedback & corrections
For general questions about the site, feedback, partnership or press enquiries, or to report a mistake in one of our guides, email us at:
We take accuracy seriously, if you think something is out of date or wrong, please tell us and we'll review it against the primary legislation. See our editorial policy.
Help with a past purchase or a donation
If you bought a formal letter before 16 September 2026 and need help, or have a question about a payment or a donation, email contact@knowyourrightsuk.com and we'll sort it out.
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For any question about your data or to make a request under UK GDPR, email contact@knowyourrightsuk.com. See our privacy & cookies notice for how we handle data.
Response times
We aim to reply to emails within a few working days. We're a small team providing this service for free, so please bear with us. For anything urgent, an eviction, a court date, or a benefits deadline, don't wait for us: read the guide for your situation and contact a solicitor or your local Citizens Advice.