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Council Issues

Council Issues — Your Rights as a Resident

Councils make decisions that significantly affect people's lives — housing, benefits, planning, and more. When they get things wrong, residents have legal rights to challenge decisions, appeal, and complain. You don't have to accept a decision you believe is wrong.

Get council advice
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Council Tax
Discounts, exemptions, challenging your banding, and what to do if you can't pay.
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Housing Applications
How the housing register works, priority banding, appealing a decision.
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Council Complaints
How to complain to your council and escalate to the Local Government Ombudsman.
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Planning Permission
Permitted development, objecting to planning applications, and appealing a refusal.

Got a council problem?

Ash can help you understand your rights, what stage your issue is at, and draft a formal complaint or appeal letter.

Talk to Ash — it's free