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Debt Relief Order (DRO): Writing Off Debt in 12 Months

Last updated: Checked against primary legislation on legislation.gov.uk

A Debt Relief Order (DRO) is a way to write off your debts if you have little or no assets, a low income, and qualifying debts of up to £50,000. Unlike bankruptcy, a DRO is free to apply for, lasts 12 months, and does not require you to go to court. At the end of the DRO period, your debts are written off completely. This guide explains who qualifies, what it covers, and how to apply.

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What is a Debt Relief Order?

A DRO is an insolvency procedure for people who cannot afford to pay their debts and have few assets. Key features:

  • Lasts 12 months, at the end, qualifying debts are written off (discharged)
  • During the 12 months, creditors cannot take any action against you to collect the debts
  • No court appearance required
  • Free to apply for, the £90 application fee was abolished in 2024
  • Must be applied for through an authorised debt adviser, not directly to the Insolvency Service
  • Available in England, Wales, and Northern Ireland, Scotland has different rules (see Minimal Assets Process)
There is no fee to apply for a DRO, the £90 application fee was abolished in 2024. Approved intermediaries (StepChange, Citizens Advice, National Debtline) help you apply for free, they do not charge for their services. Never pay a private firm to set up a DRO.

Do you qualify for a DRO?

As of June 2024, the qualifying criteria were updated. You can apply for a DRO if:

  • Total qualifying debts of £50,000 or less (increased from £30,000 in June 2024)
  • Surplus income (income left after reasonable expenses) of £75 or less per month
  • Total assets of £2,000 or less (increased from £1,000 in June 2024), but see vehicle exclusion below
  • Motor vehicle: if you own a car worth over £4,000 (increased from £1,000 in June 2024), you do not qualify
  • You have lived or worked in England or Wales in the last 3 years
  • You are not a homeowner, properties count as assets and disqualify you
  • You have not had a DRO in the last 6 years
  • You are not currently bankrupt, in an IVA, or subject to a Bankruptcy Restrictions Order
The rules changed significantly in June 2024, many more people now qualify following increases to the debt, asset, and income thresholds. If you were told you did not qualify before June 2024, it is worth re-checking your eligibility.

What debts are included in a DRO?

A DRO covers most types of unsecured debt:

  • Credit cards and store cards
  • Personal loans and overdrafts
  • Utility bill arrears (gas, electricity, water)
  • Rent arrears
  • Council tax arrears
  • Benefits overpayments (in most cases)
  • Payday loans
  • Mobile phone contracts
  • Buy now pay later debts

Debts NOT covered by a DRO:

  • Secured debts (mortgage, secured loans)
  • Student loans
  • Court fines and confiscation orders
  • Child maintenance arrears
  • Social fund loans
  • Debts arising from fraud
  • Certain HMRC debts

What happens during the DRO period?

During the 12-month DRO period (called the "moratorium period"):

  • Creditors included in the DRO cannot contact you to chase payment
  • Creditors cannot apply for a CCJ, send bailiffs, or take any other enforcement action
  • You must not obtain credit of £500 or more without telling the lender about your DRO
  • You must not act as a company director without court permission
  • You must report any increase in income or assets to the Official Receiver
  • Your DRO is recorded on the Individual Insolvency Register (publicly searchable) for 15 months (12 months + 3 months after)
  • Your credit file will be affected for 6 years from the date of the DRO

How to apply for a DRO

1
Contact a free debt advice service
DROs can only be set up through an approved intermediary, usually a free debt advice charity. Contact StepChange (0800 138 1111), National Debtline (0808 808 4000), or Citizens Advice. They will assess whether a DRO is right for you and compare alternatives.
2
Complete the application with your intermediary
Your intermediary will help you complete the application form, which covers all your debts, income, assets, and expenditure. This takes time, gather bank statements, credit agreements, and bills before your appointment.
3
No fee to pay
There is no longer any fee to apply for a DRO, the £90 application fee was abolished in 2024. Your intermediary submits the application for you at no cost. Never pay a private firm that offers to set one up for a fee.
4
Application submitted to the Official Receiver
Your intermediary submits the application electronically to the Official Receiver (part of the Insolvency Service). The Official Receiver checks the application and either approves it or asks for more information.
5
DRO approved: moratorium begins
If approved, you receive a DRO order. The 12-month moratorium starts from this date. Creditors are notified and must stop all enforcement action. At the end of 12 months, your qualifying debts are written off.

DRO vs bankruptcy vs IVA, which is right?

DRO
  • Cost: free
  • Debt limit: £50,000
  • Lasts: 12 months
  • No court
  • Low income/assets only
  • Debts written off at end
Bankruptcy
  • Cost: £680
  • No debt limit
  • Lasts: typically 12 months
  • Court petition
  • Can own property (may need to sell)
  • More restrictions during
IVA
  • Cost: high fees from payments
  • No formal limit
  • Lasts: 5 to 6 years
  • No court
  • Need income to make payments
  • Partial debt written off at end
A DRO is the most accessible option for people with low income and few assets. If you have more than £50,000 of debt, or assets above the threshold, consider bankruptcy (cheaper than an IVA for people who cannot make monthly payments). If you have a regular income and want to avoid bankruptcy, an IVA may be more appropriate.

Scotland, Minimal Assets Process (MAP)

Scotland does not have DROs. The equivalent is the Minimal Assets Process (MAP), which is a type of sequestration (bankruptcy) with simplified rules:

  • Available if you have debts between £1,500 and £25,000
  • Your assets must be below £2,000 (with a similar vehicle exemption to DRO)
  • Your income must leave you with a surplus of less than £100/month after expenses
  • Cost: £50 application fee
  • Discharge: after 6 months (faster than standard sequestration)
  • Apply through MAPS (Money Advice Service) or Citizens Advice Scotland

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Chat with Advisor, it's free

Need to take action? It can draft a ready-to-send formal letter for you (optional, from £4.99).
England, Scotland, Wales & Northern Ireland.

Frequently asked questions

What is a Debt Relief Order (DRO)?

A DRO is an insolvency procedure that writes off qualifying debts of up to £50,000 after a 12-month period, if you have low income (surplus under £75/month) and few assets (under £2,000). It is free to apply for, requires no court appearance, and must be applied for through an approved free debt advice intermediary. During the 12 months, creditors cannot take enforcement action against you.

How much debt can a DRO write off?

A DRO can write off up to £50,000 of qualifying unsecured debt. This threshold was increased from £30,000 in June 2024. Debts that cannot be included in a DRO include mortgages, student loans, court fines, child maintenance, and debts arising from fraud.

How much does a DRO cost?

A DRO is free, there is no longer any application fee, the £90 fee was abolished in 2024. Approved intermediaries (StepChange, National Debtline, Citizens Advice) help you apply for free. Never pay a private firm to set up a DRO, the application must be submitted by an authorised intermediary.

Does a DRO affect my credit rating?

Yes. A DRO stays on your credit file for 6 years from the date it is made. It also appears on the Individual Insolvency Register for 15 months (12 months during the moratorium, plus 3 months after). During the DRO period, you cannot obtain credit of more than £500 without telling the lender about your DRO.

Can I get a DRO if I own a car?

You can still get a DRO if you own a car worth up to £4,000 (updated threshold from June 2024). If your car is worth more than £4,000, the excess value counts toward your asset limit. If your total assets (including the car's value above £4,000) exceed £2,000, you will not qualify.

Related guides

Bankruptcy
When bankruptcy is a better option than a DRO.
Breathing Space
A 60-day pause on enforcement while you consider your options.
IVA
Individual Voluntary Arrangement, for higher debts with regular income.
Dealing with Debt
How to prioritise debts and choose the right solution.
Debt Collectors
What collectors can do during a DRO, the answer is: very little.

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https://www.knowyourrightsuk.com/debt/dro
Know Your Rights UK. "Debt Relief Order (DRO): Writing Off Debt in 12 Months." Know Your Rights UK, https://www.knowyourrightsuk.com/debt/dro