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Awaab's Law — Your Rights on Damp, Mould and Hazardous Conditions

Awaab's Law requires landlords to investigate and fix damp and mould within strict legal timeframes. It was introduced after the tragic death of 2-year-old Awaab Ishak in 2020, who died from health effects caused by severe mould in a social housing flat in Rochdale. The law now applies to all social housing landlords in England and is being extended to the private rented sector.

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What is Awaab's Law?

Awaab Ishak was a 2-year-old boy who died in December 2020. A coroner found that his death was caused by a respiratory condition triggered by prolonged exposure to severe mould in the flat where he lived in Rochdale, which was managed by a social housing provider. The case triggered national outrage and led to significant changes in the law.

Awaab's Law is the name given to provisions in the Social Housing (Regulation) Act 2023, specifically section 42, which came into force for social housing landlords in England on 27 October 2023. It requires landlords to:

  • Investigate any reported damp or mould hazard within strict statutory timeframes
  • Provide tenants with a written report of the investigation findings
  • Carry out repairs within set deadlines — or temporarily rehouse the tenant if the property is a health emergency
  • Keep records of all reports and actions taken
Awaab's Law does not just cover mould — it covers any "prescribed hazard" under the Housing Health and Safety Rating System (HHSRS), which includes damp, excess cold, structural hazards, and more. In practice, damp and mould are the most commonly reported issue.

Awaab's Law — timeframes for social housing landlords

From December 2024, regulations specify exact timeframe requirements for social housing landlords in England. The deadlines depend on whether the hazard is classified as an emergency or non-emergency.

Emergency hazards (immediate risk to health):

  • Landlord must investigate within 24 hours of the report
  • If investigation confirms an emergency hazard, the landlord must begin fixing it or temporarily rehouse the tenant within 1 week
  • Emergency includes situations where the hazard poses an imminent risk to health or safety

Damp and mould (non-emergency):

  • Landlord must investigate within 14 days of the report
  • Landlord must provide the tenant with a written report of findings within 14 days after the investigation
  • Repairs must be completed within 7 weeks of the original report
  • Total timeline: investigation started within 14 days, report provided within 28 days, repairs done within 7 weeks
If your social housing landlord does not begin investigating within 14 days of your written report, they are in breach of the law. Keep copies of all correspondence — you will need this evidence if you make a formal complaint to the Housing Ombudsman.

Awaab's Law extended to private landlords

The Renters' Rights Act 2025 gives the government powers to extend Awaab's Law to the private rented sector in England. The Act received Royal Assent on 27 October 2025.

  • The Renters' Rights Act 2025 contains provisions to apply Awaab's Law standards to private landlords
  • The exact commencement date for private sector enforcement is to be set by government regulations
  • As of May 2026, private landlords should be aware that these obligations are coming and begin meeting equivalent standards
  • Even before formal commencement, private landlords have existing duties under the Housing Act 2004 and the Landlord and Tenant Act 1985 to keep properties free from category 1 HHSRS hazards
If you are a private tenant dealing with damp and mould now, you can already use council Environmental Health and housing disrepair claims — see the section below. Awaab's Law in the private sector will give you additional statutory rights when it comes into force.

See our full guide to the Renters' Rights Act 2025 for a complete overview of what changed.

What to do if you have damp or mould — private tenant

If you rent privately and your home has damp or mould, take the following steps to protect your rights and get the problem fixed:

1
Report the problem in writing
Send a written report to your landlord or letting agent — email is fine. Describe the damp or mould clearly, say where it is in the property, and ask for a written response. Keep a copy of your message and any reply. Take dated photographs.
2
Give a reasonable time to respond
Your landlord must respond and carry out repairs within a reasonable time. What is reasonable depends on the severity — a severe mould hazard affecting health should be treated urgently. For non-emergency issues, 14 to 28 days is a reasonable initial response time.
3
Contact your local council's Environmental Health team
If your landlord does not act, contact the Environmental Health team at your local council. They can inspect under the Housing Health and Safety Rating System (HHSRS) and issue an improvement notice or prohibition notice against the landlord. This is free and you are protected from retaliatory eviction once council are involved.
4
Consider a housing disrepair claim
If damp and mould has caused you loss — such as damage to belongings or health problems — you may be able to bring a housing disrepair claim against your landlord. Many solicitors take these cases on a no-win no-fee basis. You must have reported the problem and given the landlord an opportunity to fix it first.
5
Use the Renters' Ombudsman (coming)
The Renters' Ombudsman created by the Renters' Rights Act 2025 will allow private tenants to complain about landlords who fail to address repair issues, including damp and mould. The scheme is free to use. Check the current status of the scheme at gov.uk.
Do not withhold rent as a way of forcing repairs — this could lead to rent arrears proceedings against you. Instead, use the formal routes above: written report, council Environmental Health, and if necessary a disrepair claim.

What to do if you have damp or mould — social housing tenant

If you live in social housing (a council or housing association property) and your landlord has not fixed damp or mould within the legal timeframes, follow these steps:

1
Make a formal complaint to your landlord
Follow your landlord's formal complaints process. Most social housing providers have a two-stage complaints process. Submit your complaint in writing, include the date you first reported the issue, and reference the Awaab's Law timeframes. Ask for a written response within 10 working days.
2
Escalate within the landlord's complaints process
If the first response is unsatisfactory, escalate to stage 2 of the complaints process. You should receive a final response within 20 working days.
3
Complain to the Housing Ombudsman
If you have been through the landlord's complaints process and remain dissatisfied, you can complain to the Housing Ombudsman Service (HOS). The HOS is free, independent, and can investigate your complaint. It can require your landlord to pay compensation, carry out repairs, and change procedures. Visit housing-ombudsman.org.uk to submit a complaint.
4
Contact your local council's Environmental Health
You can also contact Environmental Health at your local council. Even if your landlord is the council itself, Environmental Health can inspect and issue enforcement notices — though in practice the Housing Ombudsman is usually the more effective route for social housing.

What counts as damp and mould under the law?

The law covers a range of moisture-related issues. Understanding the legal categories helps you describe the problem accurately when reporting it to your landlord or council.

  • Visible black mould on walls, ceilings, window frames, or other surfaces
  • Condensation damp — where moisture in the air condenses on cold surfaces, encouraging mould growth
  • Penetrating damp — where water enters through the walls, roof, or windows due to structural defects
  • Rising damp — where groundwater rises through the walls or floor from below
  • Under the HHSRS, damp and mould growth that poses a risk to health is a Category 1 hazard — the most serious category
  • Category 1 HHSRS hazards give local councils a duty (not just a power) to take enforcement action
A landlord cannot lawfully blame you for condensation damp if the property is poorly insulated or ventilated. The Housing Ombudsman has made clear that landlords must address underlying structural causes — telling tenants to "open windows more" is not an acceptable response to mould caused by inadequate insulation.

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Frequently asked questions

What is Awaab's Law and who does it apply to?

Awaab's Law is a set of legal requirements on landlords to investigate and fix damp, mould and other hazardous conditions within strict timeframes. It is named after Awaab Ishak, a 2-year-old who died in 2020 from health effects caused by severe mould in a social housing flat. It was introduced under the Social Housing (Regulation) Act 2023 and applies to social housing landlords in England. The Renters' Rights Act 2025 extends it to the private rented sector, with implementation expected in 2026.

How long does a social housing landlord have to fix damp and mould?

For non-emergency damp and mould, your social housing landlord must start investigating within 14 days of your report and provide a written report of findings within 14 days of the investigation. Repairs must be completed within 7 weeks of your original report. For emergency hazards (where there is an immediate risk to health), the landlord must investigate within 24 hours and fix the problem or temporarily rehouse you within 1 week.

Does Awaab's Law apply to private renters?

The Renters' Rights Act 2025 gives the government powers to extend Awaab's Law to private landlords in England. As of May 2026, the exact commencement date for private sector enforcement is awaited. However, private tenants already have rights under the Housing Act 2004 (HHSRS) and the Landlord and Tenant Act 1985, which require landlords to keep properties free from hazards including damp and mould. Private tenants can use council Environmental Health and housing disrepair claims now.

Can I be evicted for reporting damp or mould?

No. You are legally protected from retaliatory eviction if you report disrepair to your landlord or contact the council. Under the Deregulation Act 2015, a landlord cannot serve a valid Section 21 notice within 6 months of the council taking action following a disrepair complaint. With Section 21 now abolished under the Renters' Rights Act 2025, this protection is even stronger — your landlord cannot evict you without a legitimate Section 8 ground.

What can the Housing Ombudsman do about damp and mould?

The Housing Ombudsman Service (for social housing tenants) can investigate complaints about landlords who have failed to deal with damp and mould. If it finds in your favour, it can require your landlord to carry out repairs, pay you compensation, apologise, and change their procedures. The service is free. You can complain once you have exhausted your landlord's internal complaints process. Visit housing-ombudsman.org.uk to submit a complaint.

Related guides

Housing Repairs
Your right to a safe and habitable home — what landlords must fix.
Housing Disrepair Claims
How to claim compensation if your landlord fails to repair your home.
Damp and Mould
Detailed guide to damp and mould rights and remedies.
Renters' Rights Act 2025
The full 2025 reforms — what changed for private tenants in England.
Social Housing
Rights for council and housing association tenants.