PIP Contact Numbers and Addresses: Every Way to Reach PIP
There is no single PIP phone number, the right one depends on whether you're starting a new claim, asking about an existing claim, or claiming in Northern Ireland, and each line has different opening hours. This page brings together every current way to contact PIP in 2026: phone numbers, textphone and Relay UK options, postal addresses, and the new online application trial, so you reach the right team first time. All numbers are freephone (0800) and free to call from mobiles.
- ✓New PIP claims (England, Scotland, Wales): call 0800 917 2222, Monday to Friday, 8am to 5pm.
- ✓Existing claims and changes (the PIP enquiry line): 0800 121 4433, Monday to Friday, 9am to 5pm.
- ✓Northern Ireland: 0800 012 1573 for new claims, 0800 587 0932 for existing claims (9am to 4pm).
- ✓Deaf or speech-impaired? Use Relay UK: dial 18001 followed by the number you need.
- ✓Don't post your PIP2 form to a generic address, use the address printed on the form or its envelope.
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England, Scotland, Wales & Northern Ireland.
All PIP phone numbers at a glance
Every PIP line is free to call, including from mobiles. The lines are open Monday to Friday and closed on public holidays:
| What you need | Number | Hours |
|---|---|---|
| Start a new claim (England, Scotland, Wales) | 0800 917 2222 | Mon to Fri, 8am to 5pm |
| Existing claim, changes, or chase a decision (PIP enquiry line) | 0800 121 4433 | Mon to Fri, 9am to 5pm |
| Northern Ireland, new claims (PIP Centre) | 0800 012 1573 | Mon to Fri, 9am to 4pm |
| Northern Ireland, existing claims | 0800 587 0932 | Mon to Fri, 9am to 4pm |
Have your National Insurance number ready before you call, plus your bank details and GP details if you're starting a new claim. Someone else can call for you, but you need to be with them so the DWP can take your permission.
Textphone, Relay UK and British Sign Language
If you're deaf, hard of hearing or speech-impaired, GOV.UK now points to Relay UK as the main text route, dial 18001 followed by the number you need:
- ✓New claims via Relay UK: 18001 then 0800 917 2222 (the dedicated textphone 0800 917 7777 also still works)
- ✓Enquiry line via Relay UK: 18001 then 0800 121 4433 (textphone 0800 121 4493)
- ✓Northern Ireland via Relay UK: 18001 then 0800 012 1573, or use the Relay UK app
- ✓British Sign Language users can use the free video relay service linked from the GOV.UK and nidirect PIP pages
PIP postal addresses, and the one address mistake to avoid
PIP post is handled at central mail sites, but the correct address varies by purpose, so always check your own paperwork first:
- ✓Returning your PIP2 form ('How your disability affects you'): use the address printed on the back page of the form or the freepost envelope that came with it. Different addresses are in use, so don't copy one from the internet.
- ✓New claims by post (England, Scotland, Wales): Personal Independence Payment New Claims, Post Handling Site B, Wolverhampton, WV99 1AH.
- ✓Northern Ireland: DFC PIP, Mail Handling Site A, Wolverhampton, WV98 2JN (yes, an English postcode, it is the Department for Communities' mail handling site).
- ✓Reporting a change of circumstances: GOV.UK lists no postal address for this, call the enquiry line on 0800 121 4433 instead.
Can you apply for or contact PIP online?
Mostly not yet, but it's changing:
- ✓A limited 'Apply for PIP online' trial is running. GOV.UK links an eligibility checker that tells you whether you can use the online service, it is only open to a limited number of people while the DWP tests it.
- ✓If you're invited, the PIP2 form can sometimes be completed online via a link the DWP emails you.
- ✓You can download an instant proof-of-benefit letter using the GOV.UK 'Get proof of your benefits' service with a GOV.UK One Login.
- ✓There is no general email address or web chat for PIP, phone remains the main route for everything else.
Get instant help right now
A Citizens Advice appointment can take weeks. Our free assistant is available 24/7 with no appointment, giving you clear, step-by-step answers about your exact situation, what to do next, and the deadlines that matter.
Need to take action? It can draft a ready-to-send formal letter for you (optional, from £4.99).
England, Scotland, Wales & Northern Ireland.
Frequently asked questions
What is the phone number for PIP?
It depends what you need. To start a new PIP claim in England, Scotland or Wales call 0800 917 2222 (Monday to Friday, 8am to 5pm). For an existing claim, including changes of circumstances and chasing decisions, call the PIP enquiry line on 0800 121 4433 (9am to 5pm). In Northern Ireland call 0800 012 1573 for new claims or 0800 587 0932 for existing claims. All are free to call.
What address do I send my PIP form to?
Use the address printed on the back page of your PIP2 form or on the freepost envelope that came with it. The DWP uses different addresses for different purposes, so don't rely on a generic address you found online. Keep a copy of every page and get free proof of posting before you send it.
Can I contact PIP by textphone or Relay UK?
Yes. Dial 18001 followed by the number you need through Relay UK, for example 18001 then 0800 121 4433 for the enquiry line. Dedicated textphone numbers also still work: 0800 917 7777 for new claims and 0800 121 4493 for the enquiry line. British Sign Language users can use the free video relay service linked from GOV.UK.
Can I apply for PIP online in 2026?
Only in a limited trial. GOV.UK links a 'Check if you can apply for PIP online' eligibility checker, the online service is being tested with a limited number of people. Everyone else applies by phone on 0800 917 2222, which also protects your start date because PIP is backdated to the date of that call.
Are PIP phone lines free to call?
Yes. All the PIP numbers are 0800 freephone numbers, which are free to call from both landlines and mobiles. Lines are open Monday to Friday and closed on public holidays, and the busiest times tend to be Monday mornings and lunchtime.
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