PIP Enquiry Line 0800 121 4433 and New Claims Number

Every PIP line is an 0800 number, free to call from landlines and mobiles. The lines are open Monday to Friday:

To start a new claim, have ready your National Insurance number if you have one, your bank or building society account number and sort code, and your doctor or health worker's name, address and phone number. Someone else can call on your behalf, but you'll need to be with them when they call.

If you cannot hear or speak on the phone, GOV.UK and the Department for Communities list Relay UK: dial 18001 followed by the number you need:

• New claims via Relay UK: 18001 then 0800 917 2222
• Enquiry line via Relay UK: 18001 then 0800 121 4433
• Northern Ireland via Relay UK: 18001 then 0800 012 1573, or use the Relay UK app
• British Sign Language users can use the video relay service linked from the GOV.UK PIP pages, and the Department for Communities page lists a service for sign language users in Northern Ireland

The correct address varies by purpose, so always check your own paperwork first:

• Returning your 'How your disability affects you' form: GOV.UK says to fill it in using the guidance that comes with it and return it by post or online within 1 month. Its how to claim page gives no postal address for the form, so use the return details that come with your own paperwork.
• Starting a new claim by post (England and Wales): write a letter saying you want to start a PIP claim, with your name and address, to Freepost DWP PIP 1. You do not need a postcode or a stamp.
• Northern Ireland: DFC PIP, Mail Handling Site A, Wolverhampton, WV98 2JN (an English postcode, as listed by the Department for Communities).
• Reporting a change of circumstances: GOV.UK says to call the PIP enquiry line on 0800 121 4433.

In some areas, yes:

• GOV.UK says you can make your full application online in some areas, and you check your postcode when you start your application.
• If you applied by phone, you can usually complete the 'How your disability affects you' form online, using a link emailed to you after your call.
• If you've already registered, you can sign in to your PIP account.

In Scotland you apply for Adult Disability Payment instead of PIP. To start an application by phone and paper, phone Social Security Scotland free on 0800 182 2222 (8am to 5pm, Monday to Friday). If you move from England or Wales to Scotland, GOV.UK says to contact the PIP enquiry line and make a new claim for Adult Disability Payment.

Our guide to Adult Disability Payment covers the Scottish benefit.

GOV.UK says to contact the PIP enquiry line straight away if any of these happen:

• ✓Yes: you need more or less help with daily living and mobility tasks
• ✓Yes: you go into a hospital, a hospice, a nursing home or a care home
• ✓Yes: you are imprisoned or held in detention
• ✓Yes: you plan to go abroad for more than 4 weeks
• ✓Yes: your personal details change, for example your name, address, phone numbers, bank account or doctor

GOV.UK warns that you could be taken to court or have to pay a penalty if you give wrong information or do not report a change straight away. Our guide to PIP change of circumstances lists every change.

Yes. GOV.UK says you can ask for someone to be added to your call (you cannot do this if you use textphone), or ask someone else to call on your behalf if you are with them when they call. For a new claim you can ask for a Welsh speaker, and you may be able to get a home visit from a DWP officer: ask the advisor when you call the PIP new claims phone line.

In England and Wales, call the PIP claims line on 0800 917 2222 and ask to start a 'special rules for end of life' claim. GOV.UK says you can claim under these rules if a doctor or medical professional has said you might have 12 months or less to live and you are 16 or over. If you have not received PIP before, you must also be under State Pension age. You can claim for yourself or someone else can do it for you.

Ask a medical professional for form SR1. They will either fill it in and give it to you or send it directly to the DWP. GOV.UK says you will not need to go to a face-to-face assessment.

GOV.UK lists Monday to Friday, 9am to 5pm for this number on its end of life page, and 8am to 5pm on its how to claim page.

GOV.UK lists +44 191 218 7766 for calling the PIP new claims line from abroad. If you use Relay UK from abroad, it lists +44 151 494 1260 and then 0800 917 2222.